Putting people first...
Respect and care for the individual is at the core of everything we do. We never forget that you have entrusted us to look after you or those you love, so you may rest assured in the knowledge that the well-being of our residents will always be our primary concern.
Doing things differently
In a changing world, it will be comforting to know that traditional values such as dignity, respect, and basic human kindness are still as important to us as they always were, and fundamental to life here at The Old Rectory.
Founded in 1989, we take pride in our reputation for excellence based on the comfortable, welcoming environment and exceptional standard of one-to-one care we provide to those for whom The Old Rectory is ‘home’.
With a full complement of registered nurses on duty around the clock, our high staff-to-resident ratio guarantees we can devote the time and attention necessary to deliver the exceptional level of personalised care we have become renowned for at all times of the day and night, without ever needing to compromise.
The bigger picture
Our nursing staff have outstanding skills in the care of those in advanced years and are fully equipped to deal with all circumstances surrounding the frail elderly, employing the latest equipment for maximum ease and comfort. And, by a process of continual assessment and evaluation, detailed care plans are designed to optimise safety and well-being.
Residents receive an extended period of daily, one-to-one assistance with washing, dressing, mobility, and addressing any persistent ailments – including the taking of bloods and samples, when required. We will also assume responsibility for all medication, monitor diabetic blood sugar and insulin levels, ensure regular wound care and change of dressings, and pay close attention to weight, blood pressure, hydration and nutrition.
By personalising our service to the individual, we can ongoingly address a wide range of health matters, including: continence concerns, sight problems, hearing aid maintenance, and bed sores ─ employing air mattresses, where necessary, resulting in the kind of pre-emptive care that strives to maintain optimum health at all times.
We also work closely with the NHS in accessing all specialist clinics to ensure no health concern is overlooked, and are further supported by the weekly visits of local GP Dr Clarke from the nearby Cranleigh Medical Centre ─ who has been attending to the needs of our residents for many years ─ and from where out of hours cover is always available.
In addition, our experienced team regularly attend courses throughout the year to ensure skill levels are constantly updated. And under the direction of in-house trainer Trish Kesek, an intensive induction programme for new carers ensures all staff consistently meet, or exceed, the high standards we set prior to working with residents.
Business of the day
With our holistic approach to personalised care, we take trouble to ensure that the attention given to each resident is thorough and unhurried.
A typical day will begin as breakfast is delivered at around 8am along with assistance in getting out of bed and into a favourite chair, perhaps with a daily newspaper. Then following collection of the breakfast tray, an extended period of one-to-one time with a care assistant is spent getting ready for the day ahead.
Exercise classes are available on Mondays and Fridays, whilst on Mondays and Thursdays there is optional physiotherapy for those that require it. And for the more mobile, Wednesday visits to the local Glebe Day Centre for coffee always proves popular.
Life’s little luxuries
By focussing on personal and medical care, the body is sure to be well taken care of; however, we never forget those important little extras that brighten the spirit and make a person feel good about themself:
Hairdressing: Our on-site hairdresser is available twice weekly, with one appointment every two weeks included as part of the inclusive fee package. Additional services may be booked by arrangement.
Chiropody: A regular, six-weekly chiropody appointment is built in to the fees with additional appointments available on request.
Manicures: Our manicurist is in attendance every Friday to offer the opportunity for a little pampering. Twice monthly manicures are part of the inclusive weekly rate, and further sessions, or other beauty services, are available on request to help residents feel at their best.
Optical services: There are monthly visits by opticians who will carry out free NHS check-ups and coordinate the ordering and delivery of any subsequent prescription, subject to any relevant additional costs.
Setting standards
By exceeding required staff-to-resident ratios, we continue to offer the level of personalised care that has consistently led to a high approval rating from the Care Quality Commission (CQC). We also follow the Gold Standards Framework regarding end of life care, whereby continued sensitivity and support is offered to you or your loved one throughout this difficult time, affording some welcome peace of mind to all concerned.
Copies of the latest inspection report are available from the office on request, or may be viewed here.
Thank you so much for the care and attention that you have given my mother. Your empathy towards the elderly has been outstanding and the medical care has been exemplary.
We are all so grateful for the wonderful, professional and loving care our mother received at The Old Rectory. She was happy and so settled in a warm and comfortable home, with every aspect of life so carefully considered.
Thank you so much for giving Dad such a wonderful three weeks respite. The change in him from when he arrived to when he came home was wonderful. I was able to enjoy the Easter break with my family, safe in the knowledge that he was being so well cared for.